Last Updated: June 2026
This Privacy Policy explains how Rideware Technologies LLC ("we", "us", "our") operating TopTable Cloud collects, uses, stores and protects information when you use our website and services. By using TopTable Cloud, you agree to the practices described in this policy.
1. Information We Collect
Account & Registration Information
When you register for TopTable Cloud or request a demo, we collect:
- Business name and owner name
- Email address and phone number
- Emirate and location information
- Type of restaurant and modules required
- Preferred demo date and time
Restaurant Transaction Data
As part of the TopTable Cloud POS service, we process and store your restaurant's transactional data including sales orders, menu items, inventory records, customer records, staff records and financial reports. This data is owned by you and processed by us solely to deliver the service.
Website Usage Data
We automatically collect standard website usage information including IP address, browser type, pages visited, time spent on pages and referring URLs. This is used to improve our website and services.
2. How We Use Your Information
We use your information for the following purposes:
- To provide and operate the TopTable Cloud POS service
- To process and respond to demo requests and enquiries
- To contact you regarding your subscription or service updates
- To provide customer support and training
- To generate UAE VAT-compliant reports on your behalf
- To improve our products and services based on usage patterns
- To send service-related communications (not marketing without consent)
3. Data Storage & Security
Your data is stored on secure cloud servers. We implement the following security measures:
- Encrypted data transmission (HTTPS/TLS)
- Encrypted data at rest
- Automatic daily backups
- Role-based access control for your staff
- Regular security monitoring and updates
4. Data Sharing
We do not sell your personal information or restaurant data to third parties. We may share data only in these limited circumstances:
- Service providers: Payment processors, cloud hosting providers and similar sub-processors who support our service delivery.
- Legal compliance: When required by UAE law or regulatory authorities.
- Business transfer: In the event of a merger or acquisition, with prior notice to you.
5. Cookies
Our website uses cookies to improve your experience. We use:
- Essential cookies: Required for the website and POS system to function.
- Analytics cookies: To understand how visitors use our website (no personal identification).
- Preference cookies: To remember your language preference (Arabic/English).
You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.
6. Your Rights
As a TopTable Cloud user and as required under UAE law, you have the following rights regarding your data:
- Right to access your personal data held by us
- Right to correct inaccurate personal data
- Right to request deletion of your personal data
- Right to export your restaurant data upon account closure
- Right to opt out of marketing communications
To exercise any of these rights, contact us at the details below.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Upon account termination:
- Your restaurant data is retained for 90 days to allow data export requests
- After 90 days, data is securely deleted from our systems
- Financial records may be retained longer as required by UAE law
8. Children's Privacy
TopTable Cloud is a business service and is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email or a prominent notice on our website at least 30 days before the changes take effect. Your continued use of TopTable Cloud after changes take effect constitutes your acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
View Terms & Conditions
|
Contact Us